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Practical Innovation in Government

Practical Innovation in Government

If you want your government organization to run more efficiently, this book is for you. Traditional thinking is that government needs to be run like a business, but this approach doesn't work well. The authors studied 77 government organizations and found that the best performers focused on front-line-driven improvement, where most of the change activity was led by supervisors and low-level managers who unleashed the creativity and ideas of their employees to improve their operations bit by bit every day.