Gamification: Applying game principles in non-game contexts to boost engagement and problem-solving.
Integrative Thinking: The ability to resolve complex problems by synthesizing diverse, opposing ideas into a cohesive and innovative solution.
A user journey map, also called customer journey map, is a visualization of a user's interactions with a company.
Cross-Functional Teams are teams where people from different departments come together to work on a specific problem.
Gamification can make employee training effective and engaging by using specialized online training software with gamification elements like challenges, levels, points, competition, and collaboration.
