2 Views of the @Delta Customer Experience during Its Computer Outage

A traveler trying to get back to Kansas City from the East Coast was faced with a cancelled flight through Atlanta. After contacting Delta's customer service, he was connected with a representative named Tina who went above and beyond to find a solution for him. Despite the Delta system breaking down, Tina remained incredibly helpful and located a flight through LaGuardia with a tight connection to Kansas City. She even booked him in first class for both legs of the trip. The author hopes that Delta recognizes and rewards Tina for her exceptional customer service.