Fighting Back! The Culture of Fear and Innovation Assassination

Fighting Back! The Culture of Fear and Innovation Assassination

Innovation without implementation is just ideation. Fear of change, unknown, criticism, and failure can hamper an organization's ability to successfully implement innovation plans. Ingrained cultural cues and a persistent culture of fear can result in innovation assassination. Encouraging and rewarding creative errors can be an effective weapon against fear and help promote a culture of innovation and risk-taking throughout the organization.

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An image of a baseball, a graph, and strategic interconnected lines.

What innovators need to learn from baseball's Billy Beane

Learn how a baseball team, the Oakland A's, used data-driven decision-making to compete with bigger payrolls and how businesses can apply a similar approach to innovation.

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A tribute to Robert Brands, one of our authors who sadly passed away

A tribute to Robert Brands, one of our authors who sadly passed away

Innovation expert, Robert Brands, passed away recently. He was a much-loved member of the innovation community with two books under his belt. We highlight some of his insights in this tribute.

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6 Future-focused Ways Technology Will Affect Customer Service

6 Future-focused Ways Technology Will Affect Customer Service

Technology is changing customer service, with video-based customer service, self-service options, instant messaging, social media, and AI-driven chatbots becoming more prominent.

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