This innovation guide outlines the 8 key pillars of innovation for businesses to implement a successful innovation strategy. Millennials' expectations and beliefs about business are changing and companies need to adapt to retain the best talent.
Learn customer experience (CEM) lessons from the failed rollout of healthcare.gov: don't underestimate peak demand, stress-test peak demand, and have backup plans for worst-case scenarios.
Establishing a formal innovation process is crucial for companies to achieve continuous improvement and market share. Accenture finds that 74% of top-performing companies have an established, repeatable process for innovation.
