Simulation of a Service Experience

Essentially a prototype of a service experience, the simulation may consist of role play or a full-scale example of a service delivery.

✅  Related keywords: prototype, MVP, service innovation

📖  What is the Simulation of a Service Experience?

Essentially a prototype of a service experience, the simulation may consist of role play or a full-scale example of a service delivery. Simulations are a highly effective way to communicate the service experience to stakeholders.

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