Successful innovation isn't about dreaming up science fiction, it's about predicting what will be normal tomorrow. Small, incremental ideas can be just as effective as breakthrough solutions.
Learn customer experience (CEM) lessons from the failed rollout of healthcare.gov: don't underestimate peak demand, stress-test peak demand, and have backup plans for worst-case scenarios.
Enhance project team collaboration with traditional project management techniques and online collaboration software. Connect team members, create a team outline, recognize their efforts, and be transparent.
