Putting customers first is critical for businesses to succeed. Active Thinking can help companies develop new customer experiences that make a significant difference at both the operational and strategic levels.
Guardrails for decision-making can protect businesses from taking unnecessary risks. Netlfix’s context, not control mentality allows for decision-making guardrails that guide their employees toward good practices while giving them freedom to make independent decisions with responsibility.
Rewarding employee suggestions is important but poorly designed rewards can discourage idea submission. Here are nine good ways to recognize employee suggestions and one bad way.
