Unhappy customers prove to be a better source of ideas for innovation and improvements in products, according to Apple's customer service practices.
Why is there so much innovation in the web browsing space and what can it tell us about innovation in general? Learn about trends, customer needs, and prototyping in this case study on Rockmelt.
Steve Jobs predicted that companies focused on sales and marketing will lose their innovative edge. Recent criticism of Apple shows this may be happening to them.
