The Roi Of Costcos Employee Suggestion Program

Costco's low turnover rates are due to making employee empowerment a core value. Their Employee Suggestion Program encourages staff to make suggestions to improve processes, with incentives and autonomy provided at branch level. The results include energy savings from installing solar panels and skylights, reduced fuel consumption by simplifying packing boxes, and reducing transport costs by switching from round to square cashew canisters. The program delivers a solid ROI, which is evident in the successes of other companies such as SEPHORA's Idea Central Program and Amazon Prime's idea of generating 5 billion in revenue.