Customer Feedback

Customer feedback is insights provided by clients regarding their satisfaction with a product/service or their experience with a company.

More Innovation Glossaries

3D Printing

3D Printing: A manufacturing process that creates objects by layering materials based on digital models.

National Innovation Systems

Framework for knowledge creation and use within a nation and the external spillovers of innovation.

Human-Centered Design

Human-Centered Design: A creative approach to problem-solving that starts with the people you're designing for and ends with tailored solutions.

Top Customer Feedback Resources

Fake Social Media Hall of Fame by Erica Friedman

Fake Social Media Hall of Fame by Erica Friedman

Learn about the worst fake social media practices in the industry, from using likes to measure real enthusiasm to neglecting customer responses on Twitter.

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Innovate to Motivate

Innovate to Motivate

Understanding consumer behavior starts with understanding motivation. Feature Benefit Laddering can help show consumers how your products connect to what they want.

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An image of speech bubbles merging into a lightbulb, indicating insight gathering.

Your customers will tell you what they want

Customers are providing unfiltered commentary on products through social media, but many innovation teams are not engaging with these insights.

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Roadmap.space

Roadmap.space

Centralize and sort user feedback to turn it into actionable product innovations and give updates with a real-time roadmap.

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