Issues are generally used to manage bugs in software, but it can be understood as a problem point.
A napkin sketch is the simple drawing of one single idea, explaining what the idea is about without going into details how it works.
Integration: The process of combining systems, processes, or organizations to work more effectively as a unified whole.
Facilitation: Guiding groups in processes and discussions to achieve defined objectives and enhance collaboration and outcomes.
Tom Kelley from IDEO explains that design thinking is a mindset that can be applied to any challenge. He discusses the importance of observing and listening to people and encourages creativity by letting people act as though they are already having creative thoughts.
