Issues are generally used to manage bugs in software, but it can be understood as a problem point.
Diversity refers to the inclusion of varied identities, perspectives, and experiences in a group or organization.
First Principles: Fundamental concepts or assumptions used as the foundation for problem-solving, devoid of assumptions or analogies.
Innovation techniques are structured methods to generate and implement novel ideas in pursuit of solving problems or seizing opportunities.
Tom Kelley from IDEO explains that design thinking is a mindset that can be applied to any challenge. He discusses the importance of observing and listening to people and encourages creativity by letting people act as though they are already having creative thoughts.
