Issues are generally used to manage bugs in software, but it can be understood as a problem point.
Complementary innovation refers to enhancements made to existing products, services or systems that improve performance or value.
Engagement refers to the active participation and emotional investment of individuals in a particular context or activity.
Negotiation is a method by which people settle differences. Discover constraints and opportunities to influence inevitable change.
Tom Kelley from IDEO explains that design thinking is a mindset that can be applied to any challenge. He discusses the importance of observing and listening to people and encourages creativity by letting people act as though they are already having creative thoughts.
