5 Innovations that are Reshaping the Hospitality Industry

Innovation is rapidly changing the hospitality industry, and businesses need to implement innovative practices to stay competitive. This article summarizes five important innovations, including artificial intelligence and machine learning, augmented reality, crowdsourcing, outsourcing, and biometric technology. These technologies are being used to improve internal staff efficiency and simplify guest experiences. For instance, augmented reality can be used to place interactive maps in hotel rooms, and biometric technology can enable guests to purchase products and services without waiting for a bill or conducting transactions with staff. Other innovations, like crowdsourcing and outsourcing, can help businesses cut operational expenses and focus on their core competencies.