How Frontline Employees Drive the Change Management Process

How Frontline Employees Drive the Change Management Process

Organizational change can be met with resistance if it excludes employee input, especially for those on the frontlines who interact with customers regularly. Frontline employees are valuable in the change management process as they have necessary customer knowledge and insight. A Gallup study shows that engaged employees are rare, making it essential to include them in the decision-making process. Companies should listen to their employees for insight on customers’ needs, both in terms of what's working and what isn't. Using online platforms can be an effective method of boosting employee engagement and collecting actionable feedback.

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Focusing on Customer Value with Agile Program Management

Focusing on Customer Value with Agile Program Management

Agile program management is a central practice in many businesses to deliver customer value, with enterprise Kanban capabilities helping teams manage priorities and visualizing work in progress. Here are five tips for managing customer value.

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Protecting Your Company From Cyber Attacks

Protecting Your Company From Cyber Attacks

Learn about the top cyber threats that can harm your business and how to prevent them through hiring network professionals and providing guides to your customers.

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5 Ways to Create a Culture of Innovation

5 Ways to Create a Culture of Innovation

Creating a culture of innovation is crucial for any organization. This article offers five tactics to enhance a company's innovation culture, including clear communication, workshops, innovation days, creativity workshops, and innovation awards.

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