Innovator: An individual or entity that introduces new ideas, products, or methods to drive progress and create value.
Resources for Innovation are the tools, materials, processes, and people that support the development of new ideas. The assets, skills, and knowledge utilized in the innovation process.
Essentially a prototype of a service experience, the simulation may consist of role play or a full-scale example of a service delivery.
Digital Transformation is the process of leveraging digital technology to create new or modified business processes, products, services, and experiences that can help organizations increase their efficiency, effectiveness, and competitive advantage.
