Why Lean IT Operations is Business Critical

Business agility is crucial for an enterprise's success, and IT Operations often determines the agility of an organization. However, IT Ops work can be unpredictable and firefighting in nature, making it challenging to maintain a consistent flow of value-adding work. Lean IT offers a solution by supporting better communication, collaboration, and faster delivery across the enterprise. By implementing Lean IT Ops and using ITIL as a framework, IT Operations teams can create value-adding services, shift from a functional silo to a service provider, and regain a seat at the table to improve business processes.