The input of stakeholders in programs or projects.
Knowledge management is about how an organization not only obtains but also uses and stores collective knowledge.
Service innovation creates customer value by enhancing customer experience via new services, and/or service delivery channels and processes.
Something customers deeply desire, but doesn't exist or they're not aware of as a solution
Innovation management has changed rapidly and new frameworks have come into play. However, it is important not to forget the basics of building engagement, leadership and involvement in creating a culture of innovation.
