Service Innovation

Service innovation creates customer value by enhancing customer experience via new services, and/or service delivery channels and processes.

More Innovation Glossaries

Innovation Purpose

Innovation Purpose is the 'why' driving change, framing the value and intent behind novel solutions to meet goals and solve challenges.

Net Zero Emissions

Net Zero Emissions

Innovation Budget

An Innovation Budget is allocated funds for exploring new ideas, products, or processes within a company to drive growth and efficiency.

Top Service Innovation Resources

Difference Between Product and Service Innovation

Difference Between Product and Service Innovation

The article discusses the difference between product and service innovation, including factors like development cost and scalability.

View
Innovation in the Cornfields

Innovation in the Cornfields

Bettcher Industries, a meat processing and food service company, has expanded into the medical industry with their equipment improving burn and wound healing procedures.

View
Innovations to solve the key challenge in avocado production

Innovations to solve the key challenge in avocado production

The global avocado market is growing rapidly, but there are challenges in production, including the depletion of soil minerals and water consumption. Innovative solutions, such as plastic mulch and electromagnetic water treatment, are being explored to increase efficiency and sustainability.

View
Join The Global Movement

Join The Global Movement

Save the Children and 100%Open seek partners to join their global movement for good, aiming to invent and test new ways of predicting, avoiding, and responding to displacement.

View
Library Innovation Strategy - Don’t Judge a Book by Its Cover

Library Innovation Strategy - Don’t Judge a Book by Its Cover

The Human Library is an innovation in disseminating content that allows people to check out humans and listen to their personal stories, promoting understanding and diversity.

View
Nominal Group Technique (NGT) for Collaborative Solutions and Decisions

Nominal Group Technique (NGT) for Collaborative Solutions and Decisions

Learn about nominal group technique (NGT), a group problem-solving approach that involves generating solutions, ranking them, and selecting the most favored one.

View
The Greenhouse Approach: Flourishing Organizations Through Intrapreneurship

The Greenhouse Approach: Flourishing Organizations Through Intrapreneurship

Chitra Anand's new book, The Greenhouse Approach: Cultivating Intrapreneurship in Companies and Organizations, challenges current thinking that inhibits true innovation by re-imagining corporations.

View
The LAB: Creating New Logistics Packaging with SIT (May 2012)

The LAB: Creating New Logistics Packaging with SIT (May 2012)

Can innovation help grow the stagnant corrugated box industry? Students from the University of Cincinnati used the SIT method to come up with concepts like the Self-expanding Box and Know Tape.

View
The Product of The Future

The Product of The Future

Future products will be a combination of virtual and physical components, connected, reconfigurable and smart; value creation will occur in increasingly complex networks and collaboration is key.

View
An image of intertwined digital streams converging into a sleek dashboard display.

Top 5 tools for the modern-day IT team

IT teams are responsible for managing the technology and tools of a company. Security, development tracking, ticketing and case management, collaboration, and project management tools are among the most important items in their toolbox.

View
An image of a seamlessly intertwining ribbon forming an infinity symbol signifying continuous improvement.

Utilizing Performance Improvement (LEAN/SixSigma) and Human Centered Design

Healthcare leaders are implementing structured problem solving techniques to tackle challenges in the healthcare system. Performance Improvement and Human Centered Design frameworks are being used synergistically to improve efficiency, reliability, and patient experience.

View
We are not facing up to the big Societal challenges of today?

We are not facing up to the big Societal challenges of today?

To tackle the big societal challenges, our organizations and societies need to allow people to step up in innovation. We need to build the desire of wanting to be part of rebuilding society and provide innovation tools, structures and methods that can help solve societal problems on a global scale.

View
An image of a gear meshing with abstract elements indicating innovation.

What is Service Innovation and why it is gaining importance?

Service innovation is the process of constantly improving existing services or creating new ones. It focuses on identifying customer needs and creating a user-friendly, sustainable, and meaningful experience.

View
An image of interconnected gears and a lightbulb implying innovation.

What Is The Service Innovation Process?

Service Innovation is an important concept in the business industry that can provide a competitive edge. It involves improving and creating new services to better serve customers.

View