Potential customers are those who have a need and can and will pay for a product or service.
Creative leadership is guiding teams with vision and originality, fostering an environment where innovative ideas are generated and valued.
Idea validation is the process of testing a concept to assess its potential for success and feasibility in the market.
Experience Design is the practice of creating meaningful and memorable interactions that engage users at every touchpoint with a brand or service.
In his award winning book, Beyond the Obvious, McKinney dispels the myth that you have to be born with the gift of creativity and innovation.