Participative innovation involves making innovation a part of every employee's job through idea-sharing platforms and coaching to develop and implement ideas.
Technology is changing customer service, with video-based customer service, self-service options, instant messaging, social media, and AI-driven chatbots becoming more prominent.
Open innovation intermediaries, like IdeaConnection and InnoCentive, offer a great way for small companies to engage in open innovation, build skills and collaborate with experts.
